Privacy Policy

About this notice

This notice describes how the FlowBooks team handles information when you use https://www.flowbooks.co.za, its application, or contact us. For privacy enquiries, email info@flowbooks.co.za.

Information used to provide the service

• Account and organisation details, including names, email addresses, business profile information, and authentication records.
• Business records you enter, such as client contact details, quotes, invoices, recurring schedules, recorded payments, notes, and statements.
• Enquiry information you send us, including the contact details and message you choose to provide.
• Technical information processed by hosting and application services to deliver pages, handle requests, diagnose errors, and protect the service.

Enter only information you are authorised to use. Do not include card security codes, banking passwords, or unrelated sensitive information in client notes or enquiries.

Why information is processed

We use information to operate accounts, keep business records available to the relevant organisation, generate documents, support users, troubleshoot issues, and maintain the application. A recorded customer payment is a business record; the current payment workflow does not collect a card payment or move money.

Hosting, email, and analytics

FlowBooks uses service providers to host the site and application, store application data, and deliver transactional emails. The website uses Vercel Web Analytics for aggregate page-visit metrics. It is designed to operate without analytics cookies. Providers may process information outside your country.

The contact page prepares an email locally in your browser. The message is sent through your email provider only when you send it yourself. We receive the information contained in that email.

See the Cookie Policy for cookies and browser storage.

Access, retention, and security

Account information and business records are processed for service operation, support, and applicable record-keeping needs. Retention depends on the record and the reason it is held; this notice does not promise automatic deletion after a fixed number of days. Contact us about export, correction, or closure before removing access to your account.

Access to application records requires authentication. No service can guarantee complete security or uninterrupted availability. Protect your account credentials and keep copies of documents you need for your business records.

Your requests

You can contact us to request access to or correction of your information, ask about deletion, or raise an objection or concern. We may need to verify your identity or authority before disclosing or changing records. Some records may need to be retained for a lawful purpose.

See Data Protection for the request route and the Information Regulator’s complaint information.

Changes

We will update this notice as the service changes and display the revision date above.