Data Protection

Personal information and your business records

FlowBooks stores the account and business information needed for its billing and client-management workflows. Organisations using FlowBooks are responsible for the information they enter and for their authority to handle their clients’ data.

This page explains how to contact us about personal information. It does not claim a certification or guarantee of compliance in every jurisdiction.

Make a request

Email info@flowbooks.co.za with the subject “FlowBooks data request”. Tell us the account or organisation concerned, the information involved, and whether you are asking for access, correction, deletion, or raising another concern.

Please send a brief description first. Do not attach an identity document or a full client database unless we have agreed a suitable verification and transfer process. We may need to confirm your identity and authority before acting.

If your information was entered by a business using FlowBooks, you can also contact that business about its records. We may need to work with the organisation authorised to manage the account.

Exports, deletion, and retention

Customer-facing invoices, receipts, and statements can be printed or downloaded from their document views. For a broader account export or closure request, contact us. We assess requests against the records involved, your authority, and applicable retention requirements; an enquiry does not itself delete the account.

Raise a privacy concern

Describe what happened, the relevant dates, and how we can contact you. Avoid including confidential information that is not necessary to explain the issue.

For South African POPIA concerns, the Information Regulator provides official complaint guidance and personal information request forms.

Related information

Read the Privacy Policy and Cookie Policy for the application’s information-handling and browser-storage practices.